RETURNS & SIZE EXCHANGES POLICY

We want you to feel confident in your Dova Pryce purchase, especially when it comes to finding the right size.

We offer size exchanges within 30 days of delivery, subject to availability.

SIZE EXCHANGES

If your ring isn't quite the right size, you can request a size exchange within 30 days of delivery.

Size exchanges are accepted for a different size of the same design only. Exchanges for different styles or products are not available.

To qualify for an exchange, items must be:

- Unworn and in their original condition
- Free from signs of wear, damage, or alteration
- Returned with their original packaging

Customers are responsible for return shipping costs. We cover the cost of shipping your new size back to you.

For US & EU customers, return shipping costs for size exchanges are the customer's responsibility. Additional shipping arrangements may apply.

All size exchanges are subject to availability. If your requested size is unavailable, we'll get in touch to discuss the available options.

HOW TO REQUEST A SIZE EXCHANGE

Email us at dovaprycejewelry@gmail.com within 30 days of delivery with:

- Your order number
- The item you'd like to exchange
- The size you'd like instead

We'll reply with return instructions and the next steps.

Once your original piece has been received and inspected, we'll arrange shipment of your new size.

CUSTOM PIECES

Custom and personalized pieces are not eligible for size exchanges, except where required by applicable law.

SALE ITEMS

Sale items discounted by 30% or more are final sale and are not eligible for size exchanges, except where required by applicable law.

DAMAGED OR DEFECTIVE ITEMS

If your piece arrives damaged or you believe there is a manufacturing defect, please contact us at dovaprycejewelry@gmail.com within 7 days of delivery, including your order number and photos of the issue.

We'll review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws, including covering applicable return or replacement shipping costs.

EUROPEAN RETURN POLICY

**RIGHT OF WITHDRAWAL**

Customers located in the European Union have a legal 14-day period from the date of delivery to exercise their right of withdrawal without having to provide a reason.

To exercise this right, please contact us at dovaprycejewelry@gmail.com within 14 days of delivery. You then have an additional 14 days to return your item.

Items may be inspected as you would in a store. Any handling beyond what is necessary to establish their nature, characteristics and functioning may result in a deduction from the refund.

Return shipping costs are the customer's responsibility.

In accordance with applicable regulations, we will refund the purchase price and original standard delivery costs. Refunds will be processed within the legally required timeframe and may be withheld until we receive the returned item or proof of its return.

Certain exceptions apply, including items made to the customer's specifications or clearly personalized.

2-YEAR LEGAL GUARANTEE

In accordance with European consumer protection law, customers located in the European Union benefit from a minimum 2-year legal guarantee covering defects in conformity.

This guarantee does not cover damage resulting solely from normal wear and tear, accidents, misuse or improper care.

A NOTE FROM DOVA PRYCE

Finding the right ring size isn't always easy, especially when shopping online. That's why we're happy to help you find the right fit before placing your order.

If you're unsure about your size, just reach out to us at dovaprycejewelry@gmail.com.